Frequently Asked Questions

Coin locally is a peer-to-peer crypto exchange. We are a marketplace to help people find their crypto to buy and sell to and from eachother. We provide a service to users (traders) can create advertisements with the price and the payment method they want to offer. Users can browse our website for trade advertisements and look for a payment method they prefer. Users will find traders selling and buying crypto online for many different payment methods as well.
If you are new to coinlocally and need to buy crypto, please check it out how to buy guide to learn more.

BITCOIN (BTC) – BITCOIN CASH (BCH) – ETHEREUM (ETH) – LITECOIN (LTC) – RIPPLE (XRP) – DOGECOIN (DOGE) – TETHER (USDT)

To understand how to start, we kindly ask you to check these guide links out to find your answers.
…………… a video to show how it works ……
………………………. How to buy link ………
………………how to sell link …………

All the trades are protected by Escrow. Once a trade is started the amount of crypto of the trade is requested to reserved from seller’s coinlocally wallet. This reservation means escrow which is manually to accept from the seller, to let the seller decide whether wants to do the trade or not, in this case it would be better for both traders, the buyer also will know if seller made this escrow or not and if yes buyer can make the payment.
this escrow is under our control which means that if seller doesn’t want to release your crypto and runs away, we will release it to buyer from this escrow.
And IF YOU ARE THE SELLER , NEVER RELEASE YOUR ESCROW BEFORE YOU KNOW THAT YOU HAVE RECEIVED MONEY FROM BUYER.

There are 2 different types of receiving crypto , one of them is when you buy crypto from an advertisement , in this way after finishing trade, means when seller release the crypto , it comes automatically to your wallet, you can go to your wallet and see the crypto that you bought .
The second way is when you give your wallet to someone inside or outside of coinlocally , you can find your wallet as you can see in wallet part , in the table in receive/wallet address coloumn you will find your wallet address , you give this wallet address to sender and once he/she sends you a crypto after some minutes you will find it on balance coloumn.
Here are 2 videos to see better how it works : 1st way ……………. video ……….
2nd way ……………. Video ……….

In case of sending crypto inside/outside of coinlocally as you can see on the wallet page there is a table of all crypto currencies , in the remit/send colomn you can put the wallet of receiver and send it.
Here you find a guide video how to do it :
…………. How to send video ……….

It normally takes some minutes which means up to 60 minutes but it depends on the commission fee you pay to send or sender pays and you receive . it can be also in 10 minutes or even less if you or sender pays the highest fee . If your transaction is taking longer than this, please check that the fee is correct.

Yes, in according to help and making as easiest as possible for users to have our services , we have provided our application for IOS and Android to use it on all the cellphones and tablets as well.

You can buy or sell crypto without having a mobile phone, but there might be some limits to contact with all the advertisements and some trades to. by verifying your phone number you can increase your capacity to contact more users.

The green dot next to usernames is to show if the user is online or not, and also the grey dot means that user wasn’t online for a while and ………………….. in case of showing that how active the user is.

A cryptocurrency (or crypto currency) is a digital asset designed to work as a medium of exchange that uses strong cryptography to secure financial transactions, control the creation of additional units, and verify the transfer of assets. Cryptocurrencies use decentralized control as opposed to centralized digital currency and central banking systems

Bitcoin (?) is a cryptocurrency. It is a decentralized digital currency without a central bank or single administrator that can be sent from user to user on the peer-to-peer bitcoin network without the need for intermediaries.
https://www.coindesk.com/information/what-is-Bitcoin

Ethereum is an open source, public, blockchain-based distributed computing platform and operating system featuring smart contract (scripting) functionality. It supports a modified version of Nakamoto consensus via transaction-based state transitions. Ether is a cryptocurrency generated by the Ethereum platform and used to compensate mining nodes for computations performed. Each Ethereum account has an ether balance and ether may be transferred from one account to another.
https://www.coindesk.com/information/what-is-ethereum

Litecoin is a peer-to-peer Internet currency that enables instant, near-zero cost payments to anyone in the world. Litecoin is an open source, global payment network that is fully decentralized without any central authorities. Mathematics secures the network and empowers individuals to control their own finances. Litecoin features faster transaction confirmation times and improved storage efficiency than the leading math-based currency. With substantial industry support, trade volume and liquidity, Litecoin is a proven medium of commerce complementary to Bitcoin.
https://litecoin.org/

Dogecoin is a cryptocurrency created in 2013 as a fork from the Litecoin blockchain. The name derives from a popular meme, the Shiba Inu doge (pronounced doh-zhe). It was initially intended to be a gentle parody used for tipping content creators, but the DOGE token became a top 20 cryptocurrency valued at over a billion dollars in 2018.
https://cryptobriefing.com/what-is-dogecoin-introduction-to-doge-token/

Launched in 2014, Tether is a blockchain-enabled platform designed to facilitate the use of fiat currencies in a digital manner. Tether works to disrupt the conventional financial system via a more modern approach to money. Tether has made headway by giving customers the ability to transact with traditional currencies across the blockchain, without the inherent volatility and complexity typically associated with a digital currency. As the first blockchain-enabled platform to facilitate the digital use of traditional currencies (a familiar, stable accounting unit), Tether has democratised cross-border transactions across the blockchain.
https://tether.to/faqs/

Bitcoin Cash (BCH) is a cryptocurrency that was created as a result of a hard fork of the Bitcoin blockchain on August 1st, 2017, at block 478558. Anyone who held bitcoin at the time of the fork became an owner of an identical crypto amount of bitcoin cash.
https://support.blockchain.com/hc/en-us/articles/115005882786-What-is-Bitcoin-Cash-

Created in 2014, XRP is the native asset of the XRP ledger, developed by San Francisco startup Ripple. Ripple aims to use blockchain technology and XRP to improve cross-border payments.
https://www.coindesk.com/information/what-is-xrp

You can read our Security Guide which explains on how you can secure your account. Here are a few tips that will protect you against the majority of phishing and hacking attempts.

1. Enable two-factor authentication for your account. This protects you when a someone finds your password. With two-factor authentication enabled, it is not possible to log in to your account if someone knows only your password. Remember to write down the backup codes, preferably on paper, in case you lose your codes.
2. Make sure Login guard is enabled. It protects you from logins from unknown web browsers. When Login Guard detects a login from a new web browser it asks you to confirm your browser by clicking a link sent to the email address you have used to register your account. Login Guard is automatically turned on for all new users. Read more about Login Guard
3. Remember to use a strong password, one with at least 10 characters. To make it easier to remember difficult passwords we recommend you use a password manager such as KeePass ( ), KeePassX ( / ) or 1Password ( / ).
4. Do not use the same password on other websites and do not give your password to other people, even your friends.
5. Do not use an email provider that does not require a password, like yopmail, as it makes it possible to access your account without needing to know your password. If you want a secure, anonymous, email use a service such as Tutanota.

You can enable all of these security features under Security from your profile.

With Bitcoins, the owner of the wallet and the Bitcoins is responsible for his/her own security. If your user account is compromised you will lose your Bitcoins, and because Bitcoin transactions are NOT reversible it is not possible for CoinLocally to help you get them back. That's why it's very important to follow the security tips given above.

What should I do if someone else has accessed my account?

• Immediately change your password.
• Immediately open up a support ticket explaining what happened and include your account name, the email you used to register on CoinLocally, your name, IP address, phone number associated with your account and your recent site activity. You can find out your IP address by searching in Google for "What is my IP?".

Two-factor authentication is enabled from the security settings page. We offer two different types of two-factor authentication, mobile based and paper based. We recommend you use mobile based two-factor authentication and only use paper based if you do not have access to a smartphone.

When activating two-factor authentication it is very important that you write down the backup code and keep it in a safe place, preferably on paper. If you lose access to your two-factor codes you will not be able to log in to your account and it will require a two-factor reset which takes two weeks to process.

Activate paper based two-factor authentication

1. Visit the two-factor activation page and choose I want to use paper codes based two-factor authentication.
2. Click the link to open up your two-factor code list.
3. Press ctrl + p (cmd + p on mac) on your keyboard to print the code table.
4. Press Proceed to activation on the two-factor authentication page and enter the activation key from the top of the paper, the first two-factor authentication code from the table and your password.

You're now all set and protected by paper-based two-factor authentication! Each time you log in to your account you will also be asked for a code that is shown in the authenticator application.

Once you've used up all your 90 codes from the paper based code table two-factor authentication will be automatically disabled from your account and you will need to activate two-factor authentication again.

CoinLocally.com uses a feedback system that shows a score on your public profile. This score, a percentage, shows how much positive feedback a user has.

You can only give one feedback to a user. The feedback can be one of four types: Trustworthy, Positive, Neutral, Block and Block without feedback. Once given, feedback will be visible on a user's public profile if certain conditions are met, otherwise the feedback remains unconfirmed. Unconfirmed feedback is only visible for the receiving user and to CoinLocally administrators and does not affect the feedback score.

Users that have never traded can’t leave feedback, however if they mark each other as trusted or not trusted they are able to leave trustworthy, neutral or block feedback.

Explanation of feedback types

Trustworthy Giving trustworthy feedback increases the receiver's feedback score while at the same time marks the receiver as a trusted person. People who you mark as trusted can view your Trusted Only advertisements. You can find a list of people whom you've marked as trusted under your profile.

Positive Giving positive feedback increases the receiver's feedback score.

Neutral Giving neutral feedback doesn't affect the receiver's feedback score.

Block By blocking a user he can no longer contact you, and he receives negative feedback from you which lowers his feedback score.

Block without feedback This option blocks the user from contacting you, but his feedback score remains unaffected.

Feedback that has been given can be either confirmed or unconfirmed. Confirmed feedback is shown on a user's public profile and affects the user's feedback score. Unconfirmed feedback is only visible to the receiving user and CoinLocally.com administrators. For an unconfirmed feedback to become confirmed, one of the following conditions must be met:

• Trades between the user giving and receiving feedback must be more than 0.2 BTC

OR

• The total trade volume of the feedback giver must be more than 5 BTC

OR

• The feedback giver has verified his ID and a total trade volume of at least 0.1 BTC

Yes, you can change the feedback you've given someone else. To do so, visit their public profile and scroll down to the feedback section and click the Update your feedback button. You can't change feedback that someone else has given you, however, if you believe the feedback has mistakes you can contact your old trading partners through Closed contacts in your Dashboard and ask them to change their feedback.

CoinLocally.com never edits or removes feedback left by users. The only exception is feedback containing abusive, racist language, threats or exposes personal information.

When you visit a user’s profile there is a large button that you can use to mark the user trusted. Trusted users can view trade advertisements that you have created and set to viewable only for trusted users. Traders can use this functionality e.g in order to create ads with better prices for their regular customers and reward repeat business.

Currently we do not allow username changes due to security reasons.

Web notifications allow you to receive pop-up notifications through your browser whenever you get a new notification on CoinLocally. If you're trading Bitcoins and want to know immediately when something happens, enable web notifications from your profile.

Tick the box that says Enable Web notifications and when your browser asks you for permission to show web notifications, press accept. You're now all set and will start receiving web notifications.

Sometimes you want to take a look at your login history, you can find in the security options a page called Login History. It shows you a list of each login to your account.

Login Guard protects your account from logins when someone else knows your username and password. Whenever someone logs in to your account from a new computer or a new web browser an email is sent to address used to register your CoinLocally account. This email contains some information on who started the login and a link. You need to click the link to verify your login.

You can take a look at all the browsers that are authorized by Login Guard to login to your account from the Authorized Browsers page in the security options. This page lets you revoke access from a browser if you do not recognize it, e.g. because the location is not yours.

If you have trouble getting access to your account using Login Guard you can open up a support ticket to get help.

1. No direct or indirect personal attacks or insults will be allowed. Posts that antagonize, insult, belittle users or moderators will not be tolerated. Nor will racism, sexism, bigotry or foul language be accepted.
2. No Bitcoin trades, or advertisements of any other kind may be posted to the forum.
3. Posts talking about, referring to or suggesting tips etc. for illegal actions are strictly forbidden.
4. Posts linking to copyrighted material or web pages containing guides on how to obtain or engage in actions which are illegal are strictly forbidden.
5. Posts containing personally identifiable information (i.e. names, addresses, emails, phone numbers etc.) are not allowed.
6. Posting links to phishing, scamming or hacking websites & guides is not allowed.

Users who are found breaking the rules will have their posts removed and may have their CoinLocally.com account banned either for a time period or indefinitely.

Sometimes a trader may ask for your ID. If you are trading for the first time with a trader he/she may ask for you to identify yourself, even if you've already verified your ID with CoinLocally. This is because in certain countries sellers are required by local laws to know who their customers are. Most sellers explain in the terms of the trade if they require ID verification or not.

If you do not wish to give the seller your ID, you can always cancel the trade and search for a trader with less strict requirements.

Always send your ID to the seller via the trade chat, our trade chat messages are kept encrypted on our servers and are deleted after 180 days. All photographs sent to the trade chat is also marked with a watermark to prevent misuse of the images.

The sellers usually release Bitcoins as soon as they see your payment, which can sometimes take an hour or two. If you've paid but are still waiting there is nothing to worry about, for all online trades are protected by escrow and the seller cannot run away with your Bitcoin.

If there are any issues with a trade and the seller won't release your Bitcoins, you can dispute the trade to have CoinLocally support resolve it.

If you are buying or selling Bitcoins online, you can dispute the trade after 1 hour if you have marked the payment completed.

A dispute can no longer be started if the Bitcoins have been released from escrow.

When a trade you're involved in becomes disputed, you'll receive an SMS notification and an email, in most cases simply starting the dispute is enough to get the attention of your trading partner. A disputed trade is usually resolved within 24-48 hours.

We reserve a small amount of Bitcoin from your wallet balance to pay the Bitcoin transaction fee to the Bitcoin network. Each Bitcoin transaction has to pay a small fee to the network to be confirmed no matter from where it's sent. We reserve this fee in advance to prevent your wallet balance from becoming negative. You can find a list of all of our fees on our fees page.

This answer concerns the case when you are buying Bitcoins online.

After you send in a trade request to the seller of Bitcoins, you have a time window to complete the payment before the trade is automatically canceled (the payment window varies depending on the payment method of the trade). During this time you need to complete your payment and press the I have paid button. The seller is notified that you've made the payment and the Bitcoins will be held in escrow until the seller releases them for you when seeing the payment in his/her account.

If you paid for the purchase, but did not mark the payment complete before the payment time window expired, please contact the seller through the trade. The Bitcoin seller has functionality to Reopen the purchase, this also re-enables escrow. You can contact the seller and your other existing trade contacts from the Dashboard in your CoinLocally User Profile. Send a message to the seller and kindly explain the situation and why you couldn't complete payment within the time window.

If the seller does not respond to this request please contact CoinLocally.com support using the Support request form and mention your trade contact id number.

CoinLocally Wallet is a web wallet. Sending and receiving transactions are not connected to each other. If you are looking at your CoinLocally.com Bitcoin address on Tradeblock.com or from any other block explorer you will see transactions that don't belong to you.

This is how web wallets operate. You cannot make connections with incoming and outgoing transactions for the same Bitcoin address.

Bitcoin transactions are irreversible, once you’ve sent money to another Bitcoin address it is not possible for you or CoinLocally.com to reverse it. To get your Bitcoin back you can try to find the owner of the address and ask them to return the Bitcoin to you. From where did you get the address where you sent the Bitcoins to? You can try googling the address to see if is related to any Bitcoin service that has contact details or you can try using a service such as wallet explorer to see if the wallet is tagged as belonging to a Bitcoin company.

Please note that the same wallet can have multiple incoming addresses. The Bitcoin protocol ensures that Bitcoins are not sent to an address that does not exist, but they can be sent to addresses which are inactive or not controlled by anyone.

Below all the listings on the front page you can find a locations search field, type in your location into the field (city, country) and press enter. After the page reloads you will see ad listings for your location.

The CoinLocally website is currently available in English, Spanish, French, Italian, Russian, Brazilian Portuguese and Chinese.

You can change the language of the site from the footer, scroll down all the way to the bottom of the page and click the text next to the globe under the heading Services to see a dropdown of the languages on offer.

You can use your email address instead of your username when you login. Just type it in the username field. If you’ve forgotten both you can open up a support ticket and we can help you with regaining access to your account.

In case you have have forgotten your username, email and password which you have used with CoinLocally, visit the support request page and select the option that fits your situation the most and fill out the form and we can help you restore access to your account.

If you have just bought a new smartphone or otherwise need to re-activate your Mobile based two-factor authentication application you can follow these steps.
To re-activate your Two-Factor authentication codes with Google Authenticator you will need the backup code that you wrote down during the activation process.

1. Find your Two-factor authentication backup code from when you first activated two-factor authentication.
2. Install and launch the Google Authenticator app on your mobile device.

3. Press Begin setup.

4. Select the option Enter a provided key.
5. Enter CoinLocally as the account name.
6. Enter your Two-factor authentication backup code in the key field.
7. Leave the dropdown as Time based.

8. Press add to re-activate your Two-factor authentication.

You can now use the code the app displays to authenticate your CoinLocally account and log in.

If this did not work, or if you do not have the backup code written down, you cannot re-activate your two-factor authentication and must submit a two-factor authentication removal. You can find a link to submit it while logging in on the page that asks for your two-factor authentication code.

Your phone number can only be verified with one account. To use your phone number with a different account you must first deactivate your phone number from the previous account. If you can't log in to your other account to remove your phone number please contact CoinLocally.com support and include the phone number in the ticket.

There are many things that affect advertisement visibility, e.g. your trading history; feedback; account age; advertisement settings and more. If your ad is not showing up please check the following list of common problems.

1. Do you have Bitcoin in your CoinLocally wallet?

If you're running advertisements for online payment methods you must have at least 0.04 BTC in your wallet for your ads to show.

2. My ad is not on the front page?

Only 6 advertisements per category are shown on the front page and certain high risk payment methods are excluded. You need be an experienced trader with many trades under your belt before your ads will show up on the front page.

3. My ad is not showing when I search!

When you search for advertisements the results show a maximum of 15 advertisements, if there are more advertisements that match the search criteria they can be found by clicking the Show more... link and selecting a payment method. When you gain more trade history, more feedback your advertisements will also be shown as part of the first 15.

4. Check for errors using the ad visibility tool

If you still can't find your ad there might be some problems with the settings on your advertisement. Visit the public page of the problematic advertisement and towards the bottom of the page you'll find a tool you can use to check for errors that might prevent it from being displayed.

Click the headings to run a check on your advertisement to see who can open a trade for the ad and who can see it. Any problems with your advertisement not being visible will be shown and explained here.

5. Open a support ticket

You can always open up a support ticket to ask for help with advertisement visibility.

Every user is limited in how many advertisements he can create, when you start out you can create in total 1 advertisements. If you want to create more, you need more trade volume.

Becoming a pro trader is designation all traders strive for as it's a badge that only few can get. To be assigned the pro trader badge you need to have fulfilled all of the following criteria:

• Your ID must be verified
• Account registered more than 150 days ago
• At least 100 positive, confirmed feedbacks
• You need to have traded at least a total of 20 BTC
• Your trade volume for the past 30 days needs to be 2 BTC

When your account matches all the above requirements you will automatically receive the pro trader badge. You can click here to view your current trade statistics. Your account registration date and feedback can be viewed from your public profile page.

The green thumb is assigned automatically to your advertisements based on an algorithm. We don't want to share exactly what is required but the following things are looked at. Once your advertisement fulfils all the requirements, it will receive the green thumb.

• Number of trades and feedbacks score of your account
• Age of your account
• The payment method of your advertisement
• The popularity of the payment method
• Recent feedback on your account
• Total and recent amount of bitcoins traded by you
• How long ago you completed your first trade.

Advertisement prices are based on Bitcoin exchange rates. The Bitcoin exchange rate is volatile and may change rapidly.

CoinLocally updates its exchange rates and advertisement prices every five minutes. Prices shown in the listings and on the front page are cached, and update a little slower. Sometimes when the Bitcoin price is fluctuating rapidly, advertisements with the same price equation may display different price. Sometimes market data is not available for some currencies, which leads to delays updating the advertisement prices. However, when you open up the advertisement page itself the price will be more up to date.

The price of the purchase is determined at the moment the Bitcoin buyer sends in the trade request.

When the price is floating, the purchased Bitcoin amount fluctuates with the Bitcoin exchange rate. The traded Bitcoin amount is determined when the trade is closed, instead of when the trade is opened.

The floating price is based on the bitpay_sell exchange rate variable. The seller can specify an additional margin on top of that.

You can see pricing how-to to use more complex formulas. If you have javascript enabled, you can use weighted (USD24) or market price (bitstamp) as a base price, and enter your commission percentage to "commission" field.

You can use negative commission percentage too, if you want to sell below market price (or pay extra).

Some advertisements are marked as Trusted only. These advertisements are only available for accounts that you have marked as trusted in CoinLocally.

How can I mark someone as trusted? To add people to your trusted list, you can invite your friends by email, visit their public CoinLocally User Profile or give trustworthy feedback after finishing a trade with them. You can find a list of people you trust under your profile.

Creating special deals for trusted people To create a trusted only advertisement, check the option on the advertisement edit form. The seller of Bitcoins decides trust. For a sell advertisement, only people who you have marked as trusted can access it. For a buying advertisement, only people who trust you can access it.

You can verify your company with CoinLocally, this displays your companies name to your trading partner on the trade page in addition to your own real name.

To verify your company with your CoinLocally account you will first need to verify your own ID through the normal ID verification process.

Once that is completed you will gain access to the company verification process, a link will appear on the ID verification page that will allow you to upload your verification documents.

To verify your company you will need to fulfil following requirements:

• You are the director of the company OR you are allowed to sign agreements on your company's behalf
• Your company must be searchable in your countries online company database