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Hot Issue

Forgot/wrong tag for deposit

Regarding your assets on Coinlocally, for safety reasons, we kindly ask you to submit a ticket to our customer representatives.

In the ticket, please provide your name, email address registered at Coinlocally, your issue in detail and screenshot if possible. Our customer representatives will help you at the first priority.

Hot Issue

TXid

if you want to know what is your transaction id please submit a request with support ticket.

Hot Issue

Confirmed deposit on Blockchain but the account is not credited

Regarding your assets on Coinlocally, for safety reasons, we kindly ask you to submit a ticket to our customer representatives.

In the ticket, please provide your name, email address registered at Coinlocally, your issue in detail and screenshot if possible. Our customer representatives will help you at the first priority.

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Hot Issue

Withdrawal confirmed in the blockchain but not received

If you have checked your TxID on the blockchain and it showed ""Confirmed"" on the blockchain, please check if the confirmation number has reached the amount that the receiving platform required. If it has not been reached, please wait with more patience.

If the number of confirmations that the receiving platform required is reached but there is no record on the blockchain, please contact customer sevice of your receiving platform.

Hot Issue

Stolen/Cheated funds be transfered into Coinlocally

If youre the victim of theft and your stolen funds have been traced to Coinlocally, you must open a support ticket

If there is substantial evidence that suggests the funds were indeed stolen, Coinlocally will temporarily freeze the assets.

Hot Issue

Cancel withdrawal

Coinlocally will start the automatic withdrawal process as soon as you click the "withdrawal confirmation button" in your confirmation e-mail. Unfortunately, there is no way to stop this once is initiated.

Hot Issue

Recovery key

If you want to enable recovery key, you should click on enable button.

These 12 words are your account recovery key. With these words you can acces to your account in case of losing your password or google authenticator.

Tips:

You should save these 12 words because when you enable this part,these words are only way that you can recoveryour account in case of losing your password or google authenticator application. You cant change or disable it later.

Hot Issue

Reset password

If you want to reset your password ,you should click on forgot password button in login page,after that you should enter your email address and click on submit button.

In the next step you should enter one of the number of your recovery key that required here.now you can enter the 6 digit codes that sent to your email and in final step enter the new password and confirm it, then click on change password button.

Hot Issue

Reset 2FA

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In the next step you should enter one of the number of your recovery key that required here. Then your 2fa reset successfully and you can login to your account without it.

Tips:

if you reset 2fa, you cant submit a withdrawal request for 24 hour.